Q. Will I receive a proof? If so, when will I receive it

 A. Yes.  It is our desire that your are 100% satisfied with your order.  We  gladly provide complimentary proofs for your order!  We will not print any order without an approved proof.

Proofs will be ready within 1-3 business days after you have submitted your order. Please note that custom designs may take longer depending on our order volume. You’ll receive an email when they are ready to view.

Q. Can I request changes to my proof? If so, how many changes can be made?

 A. Yes.  If you would like to make a design change, reply back to the email with the changes you are requesting.  Our design team will email you another round of proofs. You will receive a new email any time a new proof is sent.

We are happy to provide up to 3 complimentary proofs for each item that you purchase. Additional proofs can be provided, but there will be a $25 fee for each set of revisions requested after the 3rd proof has been sent.

Q. What if I approve a proof that still contains errors?

 A.  The responsibility for identifying and correcting mistakes to the proofs lies with the customer. We must trust our clients to check (and double check!) that everything is worded and spelled the way you want it.  Please verify that the spelling, times, date and day, names, location spelling, possible omissions, etc. are correct. Please understand that it will print EXACTLY as it appears on the attachment. Changes can not be made once you have given the okay to print.  After an emailed response to print, you are responsible for all typographical errors.  You are also financially responsible for any reprints or material that will need to be replaced for re-print due to errors made on the final product once you have approved the proof.  We ARE NOT responsible for any errors that have been overlooked by you.

All errors made by us will be corrected immediately at no cost the customer.

Q. Is it possible to change the size and/or color of the invitations you show?

 A. Usually the invitations shown on our website are available only as shown. In some cases, there are exceptions to the “As Shown” option. If you are interested in finding out about a specific invitation, please enter it on the order form under where it says “Please enter any special instructions regarding additional text or layout.”

Q. Do I have to choose from the wordings you show, or can I use my own wording?

 A. We will be happy to print your invitation with your customized wording. Please note that there will be an additional $20.00 service fee added. Each additional line is $1.00. Also, consider the size of the invitation you are ordering when choosing your wording.

Q. Can I customize my invitation with my own artwork?

A. We can print your artwork on some of our invitations for a charge of $10.00. If the invitation has a preprinted design or verse, it may not be possible to change it. Also, there may be additional charges, depending upon the setup of your invitation.

Q. Can I have our picture printed on my invitation?

A. Some of our invitations allow for a photo to be printed without an additional charge. It may also be possible for us to print a black-and-white photo on certain invitations.

Q. What happens after I place my online order?


  1. You will receive an order confirmation email after payment has been completed.
  2. Our design team will create your proofs and send them to you within 1-3 working days.
  3. You’ll review your proofs and make the necessary revisions and email us any changes. Another set of proofs will be generated if changes need to be made.
  4. After proofs have been approved, printing production will begin.
  5. After your order is printed, carefully inspected and assembled (if needed) for packaging, it ships out to you!

If your order is delayed for any reason, we will let you know right away. Keep in mind that we cannot proceed without your final proof approval, so please be sure that we have your accurate contact information.  And consistently check your email for follow-ups from our design team.

Q. When should I order my invitations?

A. Invitation should be ordered three to six months in advance. You should be prepared to mail them at least six weeks in advance. 

Q. What are the shipping times & rates?

A. Due to the fact that Dixon Prints ships from various vendor locations, shipping pricing and times may vary depending on your location

Q. What are the payment options?

A. We accept orders online using our secure server. Payments by Visa, MasterCard and American Express are accepted with no surcharge. All prices are in U.S. dollars and will be billed in U.S. dollars.

Q. Are there any shipping restrictions?

A.We ship on Monday – Friday
We do not ship on the weekends or national holidays
We do not ship to PO boxes
Please understand that delays may occur due to weather conditions, product availability, or other conditions. We will do our best to inform you of any delay in shipping your order. If you receive a damaged product, our Customer Service department is here to take care of your problem immediately and replace any damaged product.

Q. How do I update or change my order?

A. If you must make a change after you have placed your order, you may do so within 24 hours or 1 business day, but will incur a $10.00 change fee and additional turnaround time. NO changes can be made after 24 hours.

Q. What is your return policy?

 A. In order for us to keep our prices low, most of our items are personalized products that are shipped directly from us to you. Therefore, all sales of unprinted items are final. No refunds or exchanges.

If there is a printing error on your order made by us, please contact our Customer Service department within 3 business days after receiving your printed order, so that we may correct the error. Orders that need to be reprinted will be given priority attention and will not result in any additional cost to the customer. We will provide you with a return number and have UPS pick up the order from the location of your choice. If the mistake is a customer error, we will reprint the order to the customer’s satisfaction and the customer will be responsible for the cost of the reprinted order and additional shipping.

Q. Can I place a phone order?

A. All of our orders must be placed online, however our Customer Service Representatives can certainly answer any questions you might have during your ordering process, and are always willing to help you. Please contact us at 901 753-5744 with any questions.

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Dixon's Printing & Design